PRIVACY

Welcome to Estill Voice International’s privacy notice. This privacy notice provides information on how Estill Voice International, LLC, collects and processes your personal data when you visit our website to sign up for a newsletter, purchase our products or register for a course.

It is important that you read this privacy notice together with our website privacy policy which contains more detailed information about our data processing and can be accessed here.

Important information and who we are:

Estill Voice International, LLC, is the controller and responsible for your personal data.

We have appointed a data privacy manager. If you have any questions about this privacy notice or our data protection practices please contact the data privacy manager.

CONTACT DETAILS

Our full details are:

  • Full name of legal entity: Estill Voice International, LLC
  • Name data privacy manager: Corinne Mager
  • Email address: cmager@estillvoice.com
  • Postal address: 55 Standish Boulevard, Pittsburgh, PA 15228
  • Telephone number: 412-341-0316, x704


Changes to the privacy policy and your duty to inform us of changes. We keep our privacy policy under regular review. This version was last updated on 9/15/2018. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links:

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Filing a Complaint:

If you are not content with how Estill Voice International, LLC, manages your personal information, you can lodge a complaint with a privacy supervisory authority. In the European Economic Area, the relevant supervisory authority is the one in the country or territory where:

  • You are resident;
  • You work, or;
  • The alleged infringement took place.

A list of National Data Protection Authorities in the European Economic Area can be found here: ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

The data we collect about you:

We may collect, use, store and transfer different kinds of personal data about you as follows:

  • Identity Data;
  • Contact Data;
  • Financial Data;
  • Transaction Data;
  • Technical Data;
  • Profile Data;
  • Usage Data;
  • Marketing and Communications Data.

We explain these categories of data below:

  • Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Financial Data includes bank account and payment card details.
  • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
  • Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage Data includes information about how you use our website, products and services.
  • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of sers accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

How we use your personal data:

We will only use your personal data for the purpose for which we collected it which include the following:

  • To register you as a new customer.
  • To process and deliver your order.
  • To manage your relationship with us.
  • To enable you to participate in a prize draw, competition or complete a survey.
  • To improve our website, products/services, marketing or customer relationships.
  • To recommend products or services which may be of interest to you.

How we share and use your personal data:

We may share your personal data only within the Estill Voice International, LLC, Group. More detail about how we use your personal data can be found below:

Purposes for which we will use your personal data:

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest
To register you as a new customer (a) Identity

(b) Contact

 Performance of a contract with you
To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

 (a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

 (a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover

debts due to us)
To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy

policy

(b) Asking you to leave a review or take a survey

 (a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

 (a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our

records updated and to study how customers use our

products/services)
To enable you to partake in a prize draw, competition or

complete a survey		 (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

 (a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how

customers use our products/services, to develop them and

grow our business)
To administer and protect our business and this website

(including troubleshooting, data analysis, testing, system

maintenance, support, reporting and hosting of data)		 (a) Identity

(b) Contact

(c) Technical

 (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganization or group restructuring exercise)

(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to

you and measure or understand the effectiveness of the

advertising we serve to you		 (a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

 Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to

grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and

experiences		 (a) Technical

(b) Usage

 Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you (a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

(f) Marketing and Communications

 Necessary for our legitimate interests (to develop our products/services and grow our business)

International Transfers:

We may transfer, store and process your personal data outside the European Economic Area. More detail can be found below:

  • We share your personal data within the Estill Voice International, LLC, Group. This will involve transferring your data outside the European Economic Area (EEA).
  • Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it.
  • Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Your Legal Rights:

You may have rights under European and other laws to have access to your personal information and to ask us to rectify, erase and restrict use of, your personal information. You may also have rights to object to your personal information being used, to ask for the transfer of personal information you have made available to us and to withdraw consent to the use of your personal information. More detail can be found below.

We will honor your rights under applicable data protection laws. You have the following rights under European laws, and may have similar rights under the laws of other countries.

  • Right of subject access: The right to make a written request for details of your personal information and a copy of that personal information.
  • Right to rectification: The right to have inaccurate information about you corrected or removed.
  • Right to erasure (‘right to be forgotten’): The right to have certain personal information about you erased.
  • Right to restriction of processing: The right to request that your personal information is only used for restricted purposes.
  • Right to opt out of marketing: You can manage your marketing preferences by unsubscribe links found in the communications you receive from us or by visiting the applicable preference center.
  • Right to object: The right to object to processing of your personal information in cases where our processing is based on the performance of a task carried out in the public interest or we have let you know the processing is necessary for our or a third party’s legitimate interests.
  • Right to data portability: The right to ask for the personal information you have made available to us to be transferred to you or a third party in machine-readable format.
  • Right to withdraw consent: The right to withdraw any consent you have previously given us to handle your personal information. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information prior to the withdrawal of your consent.

These rights are not absolute and they do not always apply in all cases. In response to a request, we will ask you to verify your identity if we need to, and to provide information that helps us to understand your request better. If we do not comply with your request, whether in whole or in part, we will explain why. In order to exercise your rights please contact us.

Cookies:

Estill Voice International, LLC, sets and uses cookies and similar technologies to store and manage user preferences, deliver targeted advertising, enable content, and gather analytic and usage data, for example. The use of cookies and other tracking technologies is standard across websites and apps through which information is collected about your online activities across applications, websites, or other services. More information about how we use cookies and similar technologies and how you can control and manage them is found below.

What is a cookie?

A cookie is a small text file that is placed on a computer or other device and is used to identify the user or device and to collect information. Cookies are typically assigned to one of four categories, depending on their function and intended purpose: absolutely necessary cookies, performance cookies, functional cookies, and cookies for marketing purposes.

Types of cookies and why we use them:

  • Absolutely necessary cookies: These cookies are essential to enable you to move around a website and use its features. Without these cookies, Services you have asked for, like adding items to an online shopping cart, cannot be provided.
  • Performance cookies: These cookies collect information about how you use our websites. Information collected includes, for example, the Internet browsers and operating systems used, the domain name of the website previously visited, the number of visits, average duration of visit, and pages viewed. These cookies only collect information in an aggregated format. Performance cookies are used to improve the user-friendliness of a website and enhance your experience.
  • Functionality cookies: These cookies allow the website to remember choices you make (such as your username or ID, language preference, or the area or region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts, and other customizable parts of web pages. They may also be used to provide Services you have asked for, such as watching a video or commenting on a blog. These cookies cannot track your browsing activity on other websites.
  • Targeting and advertising cookies: These cookies track browsing habits and are used to deliver targeted (interest-based) advertising. They are also used to limit the number of times you see an ad and to measure the effectiveness of advertising campaigns. They remember that you have visited a website and this information is shared with other organizations, such as advertisers.

Managing cookies

You can manage website cookies in your browser settings, and you always have the choice to change these settings by accepting, rejecting, or deleting cookies. If you choose to change your settings, you may find that certain functions and features will not work as intended on the Services. All browser settings are slightly different, so to manage cookies, you should refer to the relevant settings within your browser.

We understand that you may want to know more about cookies. Here are some useful resources that provide detailed information about types of cookies, how they are used, and how you can manage your cookie preferences: www.aboutcookies.org or www.allaboutcookies.org. Please click below for detailed information on how to disable and delete cookies in some commonly used browsers:

Current Website Privacy Policy:

General Statement

Estill Voice International respects the right to privacy and security of its online visitors and customers. We have put in place procedures to safeguard the information you provide to us online. We have chosen those companies that assist us with marketing distribution and payment processing with great care. However, no transmission of data is completely secure, so submissions are at the user’s risk. Nor can we vouch for the safety and security of every website link contained within EstillVoice.com – especially links to blogs and social networking sites. Estill Voice International therefore urges all of our visitors and customers to maintain updated firewall and virus protection services on their personal web-linked devices and to exercise due diligence and caution when disclosing personal information over the internet.

Changes to this Privacy Policy

Estill Voice International will occasionally update this Privacy Policy to reflect company and customer feedback. Estill Voice International encourages you to periodically review this page to be informed of how Estill Voice International is protecting your information.

Disclaimer

We do not warrant or guarantee the accuracy or completeness of any information on our website, and we are not responsible for any damages of any sort, including indirect, incidental, or consequential damages, arising out of the use of our website or reliance on the information available on our website.

The information contained on our website, and our policies and disclaimers concerning your access to and use of the website, are subject to change, and we reserve the right to modify them at any time without notice. Estill Voice International operates this website and its functions in accordance with privacy policies and protections under United States law. Users from other countries are cautioned that United States law may be different from the law in their home country.

Information Collection & Release

Estill Voice International collects personal information voluntarily submitted by users of our website, which enables us to respond to requests for services, publications and information. We also collect aggregate anonymous information for site statistics and to help us to tailor the website to user interests and concerns. By using our website, the user agrees without limitation or qualification, to the terms of this Privacy Statement. Estill Voice International will not release, sell, rent or trade the personal information of any of our customers to any third party.

Disclosure

Estill Voice International may share data with trusted business entities that help us perform statistical analysis, send you email or postal mail, process payments, maintain accounts, provide customer support, and/or arrange for deliveries. Should you have concerns or questions, we invite you to visit the privacy and security policies on the websites of the businesses we use. Currently, we use services provided by: Stripe, Shopify, Event Espresso, Vistaprint, Constant Contact, PayPal, FedEx, and Intuit.

External Links

This website contains links to external websites that do not fall under the EstillVoice.com domain. Estill Voice International is not responsible for the privacy practices or the content of such external websites. If you choose to follow such links to external websites, you do so at your own risk.

E-mail Privacy

Your email address will only be used within Estill Voice International. Estill Voice International does not sell or rent email addresses to anyone outside the organization. If you do not wish to receive email correspondence, please email your request to info@EstillVoice.com or call our office at 412-341-0316, ext. 704.

Copyrights

Copyright in this website as a whole and the text contained in this website is owned by Estill Voice International, LLC. The text contained in this website may be used, downloaded, reproduced, retransmitted, reprinted or translated, provided that this copyright notice appears on all copies and provided that such use, download, reproduction, retransmission, reprint or translation is for non-commercial, educational or personal use only. The text contained in this website may not be modified in any way, except that it may be translated into a different language, provided that Estill Voice International shall have no responsibility for the accuracy of any such translation or liability for its use and that, for translated text, the copyright notice identifying Estill Voice International as copyright owner shall indicate that it pertains to the original text and that the translation has not been reviewed or approved by Estill Voice International.

All rights for photographs, illustrations, artwork, images and other graphics are reserved to Estill Voice International and/or copyright owners. Prior permission to reproduce or reprint any photograph, illustration, art work or other graphic must be obtained from the copyright owner, regardless of the intended use.

Contact Information

Estill Voice International welcomes your comments regarding this Statement of Privacy. If you believe that Estill Voice International has not adhered to this Statement, please contact Estill Voice International at info@EstillVoice.com. We will use commercially reasonable efforts to promptly determine and remedy the problem.